Frequently asked questions.
Pricing, turnaround, artwork, shipping — the things people ask before they pick up the phone. Don’t see your question? Just call us.
Orders & pricing.
Our minimums vary by product and decoration method. For screen printing, the typical minimum is 12 pieces. For embroidery, 6 pieces. Promotional products vary widely depending on the vendor and item, but we work with you to find options that fit your quantity needs.
Use our Get a Quote form, give us a call at 419-697-1888, or stop by the showroom in Oregon, OH. We typically respond to quote requests within 24 hours during the workweek — often the same day for simple projects.
We accept cash, check, and all major credit cards (Visa, Mastercard, American Express, Discover). For larger orders, we typically require a 50% deposit upfront with the balance due upon completion. For established business clients, net-30 terms can be arranged.
Yes — depending on our current production schedule and the complexity of your project, rush orders are often possible. There may be a rush surcharge depending on the timeline. The earlier you reach out, the better. For tight deadlines, give us a call directly so we can assess feasibility right away.
Design & artwork.
Not at all. If you have artwork, we’re happy to use it. If you don’t — or yours needs cleanup — our in-house designer will help you create something that prints beautifully. There’s no extra charge for basic art preparation as part of your order.
The best formats are vector files: AI, EPS, PDF, or SVG. These scale to any size without losing quality. We can also work with high-resolution raster files (PNG, JPG, TIFF at 300 DPI), though these may need additional preparation. If you only have a low-resolution file or a screenshot, we can usually recreate it.
Yes — basic art cleanup, vector conversion, and digital mockups are included with your order at no extra charge. For more involved custom design work (logos from scratch, illustrations, etc.), we offer affordable design services and will quote that separately so there are no surprises.
Always. Nothing prints, stitches, or engraves until you’ve approved a digital proof showing exactly how your project will look. We’ll email the proof to you for review and won’t move forward until you give us the green light.
Products & services.
Screen printing uses ink pressed through a mesh screen onto fabric — best for bold designs, large quantities, and lightweight materials like t-shirts and tote bags. It’s most cost-effective for runs of 12+ pieces.
Embroidery uses thread stitched directly into the fabric — best for polos, hats, jackets, bags, and anything where you want a premium, professional look. Holds up exceptionally well to washing and wear.
Not sure which is right? We’ll recommend based on your project, fabric, and design.
Apparel (t-shirts, polos, hoodies, jackets, hats), drinkware (mugs, tumblers, water bottles), bags and totes, office and desk items (pens, notebooks, name plates), promotional giveaways, banners and signage, vehicle graphics, and engraved plaques and awards. If you can think of a way to brand it, we can probably help.
Yes — we run online spirit wear stores for schools, booster clubs, and athletic programs. Parents and students can browse and order directly from a dedicated school store, and we handle fulfillment. Great for fundraising and getting consistent gear out to families without the bulk-order hassle.
Yes — we can match Pantone (PMS) colors for screen printing, embroidery (within thread color availability), and most promotional product printing. Just provide the PMS number with your artwork. Note that exact matches may vary slightly between materials (a color on cotton t-shirt vs. a ceramic mug will read slightly different).
Shipping & delivery.
Most orders ship within 10–14 business days from the time artwork is approved. Simple projects can be faster; complex projects with custom design work or specialty products may take longer. We’ll give you a specific timeline with your quote so you can plan around it.
Yes — we ship anywhere in the continental US. Standard shipping via UPS or FedEx is typically 2–5 business days depending on destination. We’ll share tracking once your order leaves our shop. International shipping is available on request.
Absolutely. Local pickup is free at our showroom: 3426 Navarre Ave, Oregon, OH 43616. We’re open Monday–Friday, 9am–5pm. We’ll call or email you the moment your order is ready for pickup.
Talk to a real person.
If we didn’t answer your question, give us a call or send us a message. We’ll get back to you the same day.